Tracking information is provided via email for all purchases. All merchandise is shipped through USPS, UPS, or DHL Express unless arranged otherwise. Once items are in possession/scanned by the specified company, The Turquoise Vet is not liable for delayed, lost or damaged merchandise. Please allow 5-10 business days to process and ship your jewelry order. 

Please double check your shipping address prior to submitting your order. We accept no liability for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item.

Items are shipped USPS and tracking numbers will be provided via email or text message once your order has been packaged. We are not responsible for loss or damage once the package is in the possession of the designated postal company.

Lost packages must be reported to immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately. You will also need to report your package as missing online.